Privacy Policy

This Privacy Policy explains how NY Health Care, operating as a hormonal fat loss coach ("we," "us," "our"), collects, uses, shares, and protects your information when you visit fitnesscoachnasreen.com (the "Site"), book a strategy call, or enroll in a coaching program.

1. Information We Collect

Category	Examples
Contact information	Name, email address, phone/WhatsApp number
Booking & call details	Preferred call time, responses to intake/qualifying questions
Health-related information	Conditions you voluntarily disclose (e.g., PCOS, PCOD, thyroid, medication, pregnancy status) to help us assess program fit
Payment information	Processed by Razorpay — we do not store full card numbers on our own servers
Usage data	Pages visited, device/browser type, approximate location, referral source
Cookies & tracking	Facebook Pixel, used for site performance and ad measurement

2. How We Use Your Information

• To schedule and conduct your strategy call
• To assess whether our coaching program is a fit for your situation
• To deliver coaching services, including daily WhatsApp accountability and progress tracking
• To process payments for enrolled programs
• To send program-related communication, reminders, and (with consent) marketing updates
• To improve our Site, offers, and advertising performance
• To comply with legal or regulatory obligations

3. Health Information

Health-related details you share (such as PCOS, thyroid conditions, or medication use) are collected solely to personalize your coaching and are treated as sensitive information. We do not sell this information, and we limit internal access to team members directly involved in delivering your coaching. This information is not a substitute for, and is not shared with, your medical providers unless you explicitly ask us to do so.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Payment processors (e.g., Razorpay) to process transactions securely
• Communication platforms (e.g., WhatsApp Business, Cal.com) to deliver coaching support and manage bookings
• Analytics and advertising platforms (e.g., Meta/Facebook) for site performance measurement and ad targeting, in accordance with their own privacy policies
• Legal authorities, where required by law or to protect our legal rights

5. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies, including the Meta/Facebook Pixel, to understand how visitors use the Site and to measure the effectiveness of our advertising. You can control or disable cookies through your browser settings; note that some Site features may not function properly if cookies are disabled.

This Site is not part of, and is not endorsed by, Facebook/Meta. Any data collected via the Facebook Pixel is also subject to Meta's own data policies.

6. Data Security

We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data as described in Section 8 below.

8. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal or contractual retention requirements
• Opt out of marketing communications at any time
• Withdraw consent for WhatsApp or other messaging-based communication

To exercise any of these rights, contact us at mail.nasriencoach@gmail.com.

9. Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, please contact us so we can remove it.

10. International Visitors

If you are accessing the Site from outside India, your information may be transferred to and processed in India or other locations where our service providers operate.

11. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or your data, contact us at mail.nasriencoach@gmail.com.